RSA Help Terms of Service
Last updated: March 29, 2018
Thank you for choosing to use the RSA Help website (the “Website”) to submit your request for roadside
assistance services. The roadside assistance services are provided by and/or through Cross Country Motor
Club, Inc. and Cross Country Motor Club of California, Inc. and their affiliated companies (collectively,
“Agero”) on behalf of our clients who may be your vehicle manufacturer, insurer or other company that
offers you roadside assistance services (our “client”). The terms "we," "our," and "us" in these Terms of
Service refer to Agero. These Terms of Service are provided by Agero and apply to all Website users. By
accessing and browsing the Website you acknowledge that you have read, understood, and agree to be bound
“Terms of Service”) and shall comply with all applicable laws and regulations. If you do not agree to these
Terms of Service, please do not use the Website.
The information provided on the Website is for informational purposes only, and does not create a business
relationship between you and Agero.
Intellectual Property Rights
Unless otherwise stated, the contents of the Website including, but not limited to, the text, images and
video contained herein and their arrangement are the property of Agero. All trademarks, logos and service
marks used or referred to in the Website (collectively, “Trademarks”) are the property of their respective
The Website and the content provided in the Website, including, but not limited to, text, images, buttons,
html code, audio and video, may not be copied, reproduced, republished, uploaded, posted, transmitted, or
distributed in any way, without the prior written consent of Agero, except that you may download, display,
and print one copy of the materials on any single computer solely for your personal, non-commercial use.
This permission is conditioned on your not modifying the content displayed on the Website, your keeping
intact all copyright, Trademark, and other proprietary notices, and your acceptance of any terms,
conditions, and notices accompanying the content or otherwise set forth in the Website. Notwithstanding the
foregoing, any software, application and other materials that are made available for downloading, access,
or other use from the Website with their own license terms, conditions, and notices will be governed by
such terms, conditions, and notices.
Except for the limited permission in the preceding paragraph, Agero does not grant you any express or
implied rights or licenses under any patents, Trademarks, copyrights, or other proprietary or intellectual
property rights. You may not mirror any of the content from the Website on another website or in any other
Your use of the Trademarks displayed on the Website, or any other content on the Website, except as
provided in these Terms of Service, is strictly prohibited. You are also advised that Agero will
aggressively enforce its intellectual property rights to the fullest extent of the law, including the
seeking of criminal prosecution.
Use of the Website
You are prohibited from transmitting any information or providing any content that (a) infringes any
third-party intellectual property, publicity or privacy rights, (b) violates any applicable law or
regulation, (c) is defamatory, obscene, profane, false, threatening, pornographic, inappropriate or
unprofessional, (d) contains any viruses, Trojan horses, worms, time bombs, or other computer programming
routines that are intended to damage, detrimentally interfere with, surreptitiously intercept, or
expropriate any system, data, or personal information, or (e) is otherwise tortious or criminal. Subject to
the foregoing, Agero believes that users should decide what information to transmit and what content to
provide, and Agero does not generally make editorial determinations about your transmissions or any content
you provide. However, Agero reserves the right to take any actions that it deems necessary or appropriate
to minimize its liability arising from your transmissions or any content you provide, or to preserve its
relationships with its service providers (including its Internet access providers). Agero will fully
cooperate with any law enforcement authorities or court order requesting or directing Agero to disclose the
identity of anyone posting any such information or content.
Links and External Websites
The Website may contain links to and from websites. Agero makes no representations whatsoever about any
other website that you may have accessed from our website. Agero is not responsible for the privacy
practices, content or availability of those websites and Agero denies any liability whatsoever for use of
such websites. It is up to you to take precautions to ensure that whatever you select for your use is free
of items of a destructive nature.
Disclaimer of Warranties; Limitation on Liability
USE OF THE WEBSITE IS AT YOUR SOLE RISK AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE,
ACCURACY AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL
MATERIALS, INFORMATION, PRODUCTS, SOFTWARE, PROGRAMS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE,"
WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. AGERO HEREBY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY
LAW ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE WEBSITE AND ALL MATERIALS, INFORMATION, PRODUCTS,
SOFTWARE, PROGRAMS, AND SERVICES ON THE WEBSITE, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR
A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. NO ORAL OR
WRITTEN INFORMATION OR ADVICE GIVEN BY AGERO OR AN AGERO AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY.
WITHOUT LIMITATION, AGERO MAKES NO WARRANTY OR GUARANTEE THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY,
SECURE, OR ERROR-FREE.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL AGERO BE LIABLE TO ANY PARTY FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY TYPE WHATSOEVER RELATED TO OR
ARISING FROM THE WEBSITE OR ANY USE OF THE WEBSITE, OR OF ANY WEBSITE OR RESOURCE LINKED TO, REFERENCED, OR
ACCESSED THROUGH THE WEBSITE, OR FOR THE USE OR DOWNLOADING OF, OR ACCESS TO, ANY MATERIALS, INFORMATION,
PRODUCTS, OR SERVICES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOST SAVINGS
OR LOSS OF PROGRAMS OR OTHER DATA, EVEN IF AGERO IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THIS EXCLUSION AND WAIVER OF LIABILITY APPLIES TO ALL CAUSES OF ACTION, WHETHER BASED ON CONTRACT,
WARRANTY, TORT, OR ANY OTHER LEGAL THEORIES.
Some jurisdictions disallow the exclusion or limitation of liability for damages, so these limitations and
exclusions may not apply to you. In no event shall Agero’s total liability to you for all damages (other
than as may be required by applicable law in cases involving personal injury) exceed the amount of FIVE
dollars ($5.00). The foregoing limitations will apply even if the above stated remedy fails of its
SMS Texting Terms and Conditions
Agero offers roadside and towing programs through which consumers may elect to receive text messages
directly tied to the requested roadside or towing transaction. By electing to receive these text messages,
Agero may respond with one or more text messages that directly relate to the roadside and towing service
event, as well as with follow-up surveys related to the performance of the requested roadside or towing
service. The content of the text messages will be directly tied to the requested roadside or towing
transaction. You will not be enrolled in a “mailing list”. Message frequency varies.
Agero may also offers a one-time text message program, through which you may elect to receive a one-time
text message to assist with our ability to locate you in connection with your request for a roadside or
towing event. Through the one-time text message program, you will not be enrolled in any recurring text
message program or included on a text message “mailing list”.
Use of SMS text messaging is not required as a condition of any purchase from Agero.
Agero is committed to building user trust and confidence by promoting and complying with the use of
business practices that help protect the privacy of the customer and their data. For more information, you
Agero does charge a separate fee for using the SMS service that is provided in connection with the roadside
and/or towing service; however, message and data rates may apply
from your mobile carrier. You agree
to be fully responsible for all such charges, fees and amounts. Subject to the terms and conditions of your
mobile carrier, you may receive text messages sent to your mobile phone. Participation in the programs on
this short code is standard rated (no premium content).
By providing your consent to participate in this program, you approve any such charges from your mobile
carrier. Charges for text messages may appear on your mobile phone bill or be deducted from your prepaid
balance. Agero reserves the right to alter or terminate this SMS service, in whole or in part, at any time
The information in any message may be subject to certain time lags and/or delays. You are responsible for
managing the types of SMS texts you receive.
To stop receiving text messages, text STOP in a reply to the last text message received. By agreeing to
receive the SMS service, you consent that following such a request to unsubscribe, you will receive one
(1) final message from Agero confirming that you have unsubscribed to our system. Following such
confirmation message, no additional text messages will be sent unless you re-activate your enrollment
in the service.
Your consent to future text messages through the service will be deemed to govern
over an earlier action to unsubscribe.
Agero may use an automatic dialing system to deliver text messages to you. The Federal Communications
Commission defines an "automatic telephone dialing system" or autodialer as equipment that has the capacity
to store or produce telephone numbers to be called and to call such numbers. 47 C.F.R. § 64.1200. By your
election to enroll in either, or both, the one-time text message program or the program for multiple text
messages in connection with your service event, you give your consent to Agero to use an automatic dialing
system to deliver text messages to the telephone or cell phone number to which you have directed Agero to
transmit these text messages.
United States Participating Carriers Include:
ACS/Alaska, Alltel, AT&T, Bluegrass Cellular,
Boost, Cellcom, Cellone Nation, Cellular One of East Central Illinois, Cellular South, Centennial, Chariton
Valley Cellular, Cincinnati Bell, Cox Communications, Cricket, EKN/Appalachian Wireless, Element Mobile,
GCI, Golden State Cellular, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, iWireless,
Metro PCS, Nex-Tech Wireless, nTelos, Plateau Wireless, South Canaan, Sprint, T-Mobile, Thumb Cellular,
United Wireless, US Cellular, Verizon Wireless, Viaero Wireless, Virgin, WCC. Additional carriers may be
Canada Participating Carriers Include:
Aliant Mobility, Bell Mobility, Fido, MTS, NorthernTel
Mobility, Rogers Wireless, SaskTel Mobility, Télébec Mobilité, TELUS Mobility, Vidéotron, Virgin Mobile
Canada, WIND Mobile. Additional carriers may be added.
Changes to these Terms of Service
Please note that we will periodically make changes to these Terms of Service and we reserve the right to
change these Terms of Service at any time. We will alert you that changes have been made by indicating at
the top of these Terms of Service the date it was last updated. It is your responsibility to review these
Terms of Service frequently and remain informed about any changes to it, so we encourage you to visit this
page often. These Terms of Service take precedence over any previous terms of service that we have issued
related to our website and your continued use of our website constitutes your acceptance of any amendments
to and the most recent version of these Terms of Service.
Agero may also make improvements or changes in the products, services, or programs described in the Website
at any time without notice.
Term and Termination
You may terminate your access to the Website at any time. Your failure to comply with the terms,
conditions, and notices on the Website will result in automatic termination of any rights granted to you,
without prior notice, and you must immediately destroy all copies of downloaded materials in your
possession or control.
The terms regarding limits on liability, and voluntary submissions shall survive the termination of these
Terms of Service, and shall remain in effect indefinitely.
These Terms of Service and any action related to them shall be governed, controlled, interpreted and
defined by and under the laws of the Commonwealth of Massachusetts. The exclusive jurisdiction and venue of
any action with respect to the subject matter of the Website or these Terms of Service shall be in the
state courts of the Commonwealth of Massachusetts.
No amendment to or modification of these Terms of Service will be binding unless in writing and signed by
Additional or different terms, conditions, and notices may apply to specific materials, information,
products, software, and services offered through the Website. In the event of any conflict, such additional
or different terms, conditions, and notices will prevail over these Terms of Service. Please see the
applicable agreement or notice.
For purpose of the Digital Millennium Copyright Act, you may contact Agero’s agent for receipt of notice of
claims at: General Counsel, Agero, One Cabot Road, Medford, MA 02155.
Cross Country Motor Club, Inc. and Cross Country Motor Club of California, Inc. are subsidiaries of Agero,
© 2018 Agero, Inc. All rights reserved.