Important Notice Concerning Customer Privacy
Last updated March 29, 2018
Thank you for choosing to use the RSA Help website (the “Website”) to submit your request for roadside assistance
services. The roadside assistance services are provided by and/or through Cross Country Motor Club, Inc. and Cross
Country Motor Club of California, Inc. and their affiliated companies (collectively, “Agero”) on behalf of our
clients who may be your vehicle manufacturer, insurer or other company that offers you roadside assistance services
materials you separately received from our client for the terms and conditions of the roadside assistance coverage.
other websites or programs that are provided by Agero entities apart from the services offered through the Website.
these terms, please do not use the Website to submit your information.
Description of Services
The Website provides certain customers of Agero or customers of Agero’s clients (“Customer”) with the ability to
request roadside assistance services through its provider, Agero. As a Customer, you are eligible to request those
roadside service benefits as described under the applicable terms of the services. If you are no longer covered
under the roadside program offered by our client, you can still use this website to obtain towing and roadside
services. (Non-covered services require a separate payment at the time of services for charges related to the
towing or roadside event.)
Information We Collect
When you visit the Website, or contact us, we receive and collect certain information about you. The information
that we receive and collect depends in part on what you do when you visit the Website or how you contact us. For
example, when requesting roadside assistance services using the Website you may provide personally identifiable
information such as your first and last name, address, telephone number, e-mail address, as well as relevant
vehicle information, including, your vehicle’s vehicle identification number (VIN), make, model, year, color,
approximate mileage, and location. For customers of our insurance clients, you may provide your insurance policy
information, including, your policy number, and the policyholder’s first and last name, phone number, and address.
When applicable, you may also elect to provide us with information about where you would like your vehicle to be
towed (such as a repair facility, car dealership or other designated location).
We will limit the information we collect about you to what is necessary to provide the requested roadside
assistance services, administer our business, provide superior service, offer opportunities that we think would be
of benefit to our clients and Customers, improve the customer experience of the Website, and ensure technological
compatibility with your computer, smartphone, tablet, or other electronic or mobile device (collectively,
Automatically Collected Information
Every time you visit the Website or contact us, some information is automatically collected about you. This
information may include, but is not limited to, some or all of the following items: the specific pages, buttons,
images, videos, links, or forms that you access on this website; your Device’s unique device identifier, the type
and version of Internet browser software and operating system you use and your Internet service provider; date,
time, and duration of your website visit; your IP address; your domain; type of Device; your Device’s mobile
operating system, mobile network provider, and mobile phone number; the location of your Device, and demographic
information concerning the country of origin of your Device and the languages it uses.
The Website does not respond to web browser “do not track” signals or other similar mechanisms regarding the
collection of personal information.
Information Collected via Cookies
Cookies are small text files that are placed on your Device to distinguish you from other visitors to the Website.
Using cookies is a standard practice for websites to collect or track information about your activities while using
a website. We and our third party service providers may place cookies or similar files on your Device for many of
being placed on their Devices when they visit websites because browsers are typically set to accept cookies. You
can choose to have your browser warn you every time a cookie is being sent to you or you can choose not to accept
Website may be impacted or not function. Since every browser and Device is different, you will need to follow your
browser's instructions for disabling or deleting cookies.
Third Party Information Collection
When you use the Website, certain third parties may use automatic information collection technologies to collect
information about you or your Device. These third parties may include, the manufacturer of your Device, the web
browser that you use, your mobile network provider and/or your Internet service provider. The information these
third parties collect may be associated with your personal information or they may collect information, including
personal information, about your online activities over time and across different websites, applications and other
online services websites. They may use this information to provide you with interest-based advertising or other
targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have
questions about an advertisement or other targeted content, you should contact the responsible service provider
directly to obtain instructions for how to opt-out of having your information collected or used in this way.
How we use and share your information
Most of the information we collect is used to help deliver the services that Customers request. It also may permit
us to design and offer specific products and services that will be useful to our clients, and our Customers, or
that provide benefits, additional value or discounts. From time to time, we may share or transfer information that
personally identifies you to Agero affiliates and to other non-affiliated entities including in the following
- As may be required to deliver the requested services including sharing selected information with roadside
assistance providers, emergency service providers, first responders, our clients, dealerships and other repair
facilities, our wireless service providers, credit card processors, data management companies, and others;
- In connection with a corporate merger, consolidation, restructuring, the sale of some or all of our equity
and/or assets, or other corporate change of control, including during the course of any due diligence process
related to such corporate change;
- In response to judicial proceeding, subpoena, court order or other legal process;
- To comply with legal, regulatory or administrative requirements of governmental authorities;
- To protect the rights or property of Agero, its clients, suppliers or Customers, and to enforce the
provisions of our terms or policies, in cases of customer fraud or disputes, and/or to prevent harm to you or
- For marketing and other business purposes; or
- As permitted or required by law or as authorized by you.
(a) Some of our services may rely upon location information, including requests to locate a Customer to
provide emergency towing and/or roadside assistance services. To provide such services, we (and our affiliates,
clients and partners) may transmit, collect, maintain, process and use your location data, including the real-time
geographic location of your Device. Your request for services through the Website constitutes your consent for us
(and our affiliates, clients and partners) to transmit, collect, maintain, process and use your location data
(including the location of your Device) to provide you with such services. The location data is collected in a form
that may personally identify you and/or your vehicle.
(b) You agree that we may collect and use technical and related information, including but not limited to
information about your Device, system, application software, peripherals, and other similar information that is
gathered periodically to facilitate the provision of software updates, product support and other services to you
(if any) related to the Website. We may also use this information to operate and improve the Website, our products
and/or services or to provide better services or technologies to you moving forward; to create aggregated and
anonymized information to determine which website features are most popular, useful to users, and for other
statistical analysis; and to customize the content or services in the Website for you, or the communications sent
to you through the Website.
(c) You acknowledge and agree that communications, including phone calls or “chat” services, with Agero or
its third party agents may be monitored, recorded and retained by Agero.
Our definition of personally identifiable information does not include "aggregate" information. Aggregate
information is data we collect about a group or category of products, services or customers, from which individual
customer identities have been removed. In other words, information about how you use a service may be collected and
combined with information about how others use the same service, but no personally identifiable information will be
included in the resulting data. Likewise, information about the products you purchase may be collected and combined
with information about the products purchased by others. Aggregate data helps us understand trends and Customer
needs so that we can better consider new products and services, and tailor existing products and services to
Customer desires. We may disclose to third parties aggregated information about our users, such as aggregated user
statistics and log data and other information that does not identify any individual or Device, without restriction.
Consent to Contact You
Submitting your telephone number (including a cell phone number) and email address constitute your express
consent for Agero to contact you via such telephone or email address either through a direct call, automated
dialer, interactive voice response, SMS text or email with respect to the requested service (i) in response to your
inquiries, (ii) in connection with the services requested, (iii) to confirm customer satisfaction, (iv) to inform
you of promotions, updated features and services, and (v) to manage your account. Please note that you are not
required to provide this consent to make a purchase from us. Standard message and data rates may apply from your
mobile carrier. You may cancel (opt-out) of receiving future email and/or text message communications from us at
any time by following the instructions to unsubscribe provided at the bottom of an email sent to you and/or by
replying to a text message sent to you with a reply text message containing the word STOP.
We maintain security standards that are designed to help us protect your information. While we use such security
standards, we cannot guarantee that personally identifiable information you submit on this website will be secure,
or that the services will be uninterrupted or error-free.
Agero makes no representations whatsoever about any other websites that you may have accessed from or may
access through the Website. Agero is not responsible for the privacy practices, security or content of those
websites and Agero expressly disavows any liability whatsoever for use of such websites. We are not responsible for
any additional information you provide directly to these third parties through the use of their websites and we
encourage you to become familiar with their privacy practices before disclosing information directly to them. It is
up to you to take precautions to ensure that whatever you select for your use is free of items of a destructive
Notice to Persons Accessing this Website Outside the United States
If you reside outside the U.S., any information you provide to us on this website will be transferred out of
your country and into the U.S. If you do not want your personally identifiable information to leave your country,
do not provide the information to us. By providing personally identifiable information to us, you explicitly
consent to the transfer of your information to the U.S. Personally identifiable information collected on Agero
sites and services may be stored and processed in the U.S. or any other country in which Agero or its affiliates,
subsidiaries or service providers maintain facilities.
Use of this Website by Children
We encourage parents to take an active interest in their children's use of the Internet. We do not intend to
collect information from children who are under 14 years of age. If you are under 14, you should not provide
information on this website and should ask your parent to do so for you.
precedence over any previous privacy notices that we have issued related to our website and your continued use of
Questions, Corrections and Removal
information provided to us, or to remove you from promotional mailing or e-mail lists. Please include enough
information so we can contact you. Requests will be processed as soon as practical.
Attn: General Counsel
One Cabot Road
Medford, MA 02155
Cross Country Motor Club, Inc. and Cross Country Motor Club of California, Inc. are subsidiaries of Agero, Inc.
© 2018 Agero, Inc. All rights reserved.